Dubai Municipality has shared that through its ‘Happiness Vehicle’ initiative, in 2023, it completed around 500 transactions of digital and smart municipal services to make services available to citizens in their homes.
In the first quarter, the project completed 52 transactions, with 132 transactions in the second and 153 and 133 transactions in the third and fourth quarters, respectively.
The municipality shared that it increased the range of categories covered by the program to meet the needs of all residents in the emirate, with the aim of raising the satisfaction rate based on the services offered by the initiative.
The Happiness Vehicle recorded a total of 109 transactions and services to senior citizens, 14 to people of determination, and over 347 to other categories.
It also expanded its geographic reach by concluding 462 transactions across various parts of Dubai, completing five transactions in the Hatta area and three transactions in other rural areas.
Speaking about the results from 2023, Manal Bin Yaroof, Director of Customer Happiness Department at Dubai Municipality, said: “The ‘Happiness Vehicle’ project demonstrates Dubai Municipality’s vision to streamline the application process for its digital services by making these services available to citizens at their homes and completing transactions as quickly and easily as possible. The program offered services in 13 categories, which include 177 transactions for issuance and renewal of land maps, 105 requests for copies of approved engineering schemes, and 93 completion certificates.”
Adding: “Furthermore, it included 54 applications for the implementation of residential land allocation, 30 transactions for the certification of persons of interest in construction matters, three applications for planning permits, four requests to rectify flaws in existing buildings, as well as four applications for design and licensing of villa supplements.”