Dynatrace , the leader in unified observability and security, today announced that Aeroporti di Roma (ADR), the largest airport operator in Italy – serving nearly 50 million people annually via more than 100 airlines and the Fiumicino Leonardo da Vinci and Ciampinoairports – is using the Dynatrace® platform to keep travelers flowing through its airports quickly and efficiently.Digital systems are at the heartof ADR’s efficiency, underpinning all critical airport processes, including security checks, border control, baggage handling, airside operations, and traveler information systems such as those used for check-in and travel updates.
Previously, the ADR team had limited in-house visibility into its applications or the underlying on-premises and cloud infrastructure. They relied on multiple third-party systems integrators to share information onthe performance of their softwareand its impact on travelers’ experiences and satisfaction.This reliance on multiple systems and manual triaging,withno single source of truth,complicated efforts to resolve issues quickly or optimise experiences.Dynatrace has enabled ADR to overcome these challenges by unifyingobservability and security data fromitshybrid-cloud environment.
Dynatrace’s powerful, causal AI enables ADR to use this data to uncover the root cause of performance issues and security vulnerabilities andproactively resolve them before they impact travelers.This has helped ADR process 90% of travelers through security in 3 minutes, enable punctual arrivals and departures for more than 99% of its daily flights*, and guarantee that 13 million bags reach more than 200 destinations each year.Thanks to these service levels,Fiumicino Airport was recently rated “Best Airport in Europe with Over 40 millionPassengers” by Airports Council International (ACI) for the sixth consecutive year. Fiumicino also received a 5-Star Airport Rating from Skytrax earlier this year, making it the second European airport to achieve this rating.
“Performance issues and security vulnerabilities in our software may have significant real-world ramifications for travelers’ experience in our airports,” said Emiliano Sorrenti, Chief Information and Technology Officer at ADR. “If one of our critical applications is offline even for a few minutes, it can lead to huge queuesat check-in, border control, or baggage handling desks,which could cause travelers to miss their flights. The Dynatrace platform enables us to optimise and safeguard the systems our customers rely on easily and proactively. That means we can create a better airport experience for our travelers and, ultimately, get more of them to their destination on time.”
The Dynatrace platform’s extensiveautomation capabilities enable service optimisation and issue resolution often without human intervention.Dynatrace alsoseamlessly integrates with ADR’s IT Service Management solution, which has enabled significant operational efficiencies. Dynatraceautomatically creates tickets when it discovers problems, identifies the root cause, and instantly routes them to the right team within ADRto facilitate proactive resolution. This has reduced the time teams spend triaging issues by 70%. In addition, Dynatrace alerts ADR to any new security vulnerabilities as they emerge in its environments, while automatically prioritising them based on the risk tothe airports’ systems and travelers. These insights enable the ADR team to resolve any issues quickly, minimising airport disruption.
“Dynatrace has revolutionised how we manage service incidents and software vulnerabilities, enabling us to create more seamless airport journeys for our travelers,” continued Sorrenti. “The platform’s extensive automation and causal AI capabilities mean we can now have a ticket raised that points to the exact cause of the issueand can have that in the hands of the person who needsto resolve it within milliseconds. For many types ofincidents, we’ve even been able to create automated workflows to enable our applications to self-heal without the need for human intervention. As well as improving the reliability and security of our critical airport services, these automations have enhanced our operational efficiency by eliminating the needto triage problems and scan for vulnerabilities manually. Instead, the answers from Dynatrace empower us to jump straight into a resolution with our partners. Ultimately, that keeps travelers flowing through our airports with ease.”
Visit our Customer Stories page for more details on how Aeroporti di Roma uses Dynatrace to deliver more reliable and secure airport operations.