The World Governments Summit (WGS) and Accenture’s new report titled “How Can Government Agencies Responsibly Navigate the AI Landscape to Implement High Impact Generative AI Solutions?” outlines key strategies for effective and ethical implementation of Gen AI by government services.
The report recognises the benefits of Gen AI while presenting ways to navigate and mitigate the risks of unreliable outputs, various biases and workforce displacement while ensuring confidentiality, security and adherence to regulations.
The report shares that over the next three to five years, 99 per cent of public service leaders believe that software and services powered by AI foundation models will “substantially enhance” innovation and creativity in their organisations.
At the same time, it underlined the importance of ensuring data outcomes are reliable and noted the crucial role of international cooperation in managing the impact of Gen AI on a global scale.
Further, it stresses public sector leaders’ responsibility to balance productivity and efficiency with legitimate concerns about the impact the technology could have on jobs, society, and the essence of humanity.
It includes an “I Hear You Curve” analysis on public discourse around Gen AI, indicating that public sector discourse often diverges from the topics that concern citizens and calls for more government engagement with citizens around proactive planning for Gen AI.
Mohamed Yousef AlSharhan, Managing Director of the World Government Summit Organisation, said: “Government agencies have a unique opportunity to set the bar for responsible and impactful applications of Gen AI while simultaneously building consumer confidence in an AI-powered future. In this transformative journey, international cooperation becomes imperative. The path to the most effective AI solutions lies in thoughtful development. Public service leaders play an important role in building thorough and careful approaches to help ensure that these technologies contribute to a better future for all.”
Access the full report here.